Please find below the Terms and Conditions for Reel Multimedia UK Ltd.

General Warranty Terms.

All offers, deliveries and service issues are covered by the following warranty. This warranty covers all current and future dealings. Purchase, whether online or in-store, implies acceptance of these terms and conditions.
Exceptional agreements and sub-agreements are only valid if supported by written confirmation from the vendor. This also applies to the termination of the written agreements. In all other circumstances the general warranty terms apply.
The vendor reserves the right to terminate these terms and conditions at any time. Customers will be immediately informed via http://www.reel-multimedia.co.uk, regarding the termination of these terms and conditions. Non receipt of a written declaration contesting these terms via the website within thirty days of termination implies full acceptance of the termination of these terms and conditions.

Terms and Conditions – Price.

All internet offers by the vendor are subject to alteration. Placement of an order to purchase implies acceptance of the obligation to purchase. In the absence of further agreements and legal regulation the customer has fourteen days to terminate this agreement. An agreement is only validated by the sales invoice or the delivery note.
Internet orders will be automatically accepted by the vendor. Acceptance does not imply contractual obligation to supply. The vendor reserves the right to alter the terms of acceptance.
The terms of contract of sale shall be deemed fulfilled upon successful delivery of the items purchased by the vendor’s delivery firm within the allotted timescale. This only applies in those circumstances where failure to deliver is not due to the vendor, especially where the delivery company’s insurance cover has expired for example. Information regarding lack of availability will be sent within one week. The relevant charges will be refunded. Those purchasing products over the internet (rule 13 of the Common Statute Law) are required to save and email the Agreement terms in addition to the General Warranty Agreement. In the absence of alternative provision deliveries will be made by UPS or Royal Mail / Deutsche Post, with charge on delivery applied. You may pay in advance if you wish. Contact us here if you wish to do so.

Your Right to Cancel.

Under rule 355 of the Common Statute law customers are entitled to a right to cancel. The cancellation period commences on the day the purchase is delivered, or commences on the day of the initial delivery of a recurring items of the same type, and concludes on the day of contract completion. The cancellation period is fourteen days and will be confirmed in writing. The cover period allows for the prompt return of purchases to; Reel Multimedia UK Ltd, PO Box 2704, BS4 9BS Bristol/England.
The right to cancel does not apply to contracts to deliver purchases requiring bespoke alteration (such as software) – or contracts to deliver where the companies or independent concerns are closed.
In the eventuality of a claim, Reel Multimedia UK Ltd agrees to refund the cost of return providing that it is the purchaser who is using the product and that the value of the purchase is more than 40 Euros
The customer is entitled to a replacement of faulty goods on the condition the terms of use have been complied with. The customer can avoid the cost associated with the right to cancel if the customer complies with the terms of use after deciding to waive the right to cancel. This does not apply to circumstances where the item is proven to be damaged on examination.
Any attempt by the customer to repair a deteriorating or broken item invalidates the right to exchange even if all the terms have been complied with.

Reservation of property rights

Items purchased by individual customers are the property of the vendor until payment has been received in full.
Items purchased by businesses (rule 14 of the Common Statute Law) are the property of the vendor until complete payment for all services as defined by the agreed business arrangement.

Contract Completion Restriction

Items from a particular brand series will be sold through the use of demonstration models and supporting literature.
Demonstration and exhibition items will be sold as seen and cannot be exchanged under any circumstances.
Claims made against delivery of demonstration or exhibition items are not valid. Alternative arrangements will have to be made upon contract completion.

6) Compensation

a) The purchase price is absolute. Discounts are only valid if supported by written agreement.
In the absence of an alternative arrangement, the stock price inclusive of vat will apply. Delivery costs are contractually incorporated regardless of weight, method or destination of delivery. International deliveries require prepayment. Shipping costs dependent on weigh and destination are contractually incorporated. Any custom and excise duty incurred through delivery to a non EU country will be incorporated into the shipping costs.
Customers may pay in advance, in cash or charge on delivery. Bills of exchange and cheques are accepted.
Unless otherwise agreed, full payment is required on receipt of the item. Insurance is mandatory. Any automated payments to the relevant vendor must not cause the vendor to incur costs and expenses.
On receipt of the purchase customers have ten days to pay before falling into arrears. The vendor reserves the right to apply arrears charges at a higher level than the legislative requirement depending on circumstance.
In the eventuality that a customer is more than thirty days in arrears with regards to full or partial payment, or withholds a bill of payment or cheque in protest, or is the process of filing an insolvency application regarding personal assets, the vendor is permitted regardless of other legitimate rights, to pursue for full payment from the customer, to withhold delivery and provision of all services, and to assert all property rights.
With respect to the demands of the vendor, the customer can only resolve the issue if the counter demand is legally proven or accepted by the vendor.

7) Transfer of liability

The business customer agrees to accept liability in the eventuality that when purchasing by delivery the goods are damaged in transit, whether through the use of shipping company, a courier company, or specific individual. This stands whether or not the goods are despatched from the location of contract fulfilment, no matter who is responsible for the transport costs.
The customer agrees to accept liability when asking for items to be delivered by the vendor, from the moment the items are given to the couriers for delivery. On receiving packets by delivery the customer must confirm by signing the delivery note that the item has been received in perfect condition. In order to make a claim for damages proof of damage must be confirmed by returning the damaged packaging so that the issue can be resolved with the delivery company and the sales outlet independently. Claims for damages after items have been received must be conducted between the customer and the delivery company.
These criteria also apply to additional deliveries of parts or items by the vendor, with respect to transport costs.
These delivery criteria also apply if the item purchased is late in arriving. Customers awaiting receipt of replacements for those deliveries that have been delayed for whatever the reason, accept liability from the date confirmed on the delivery invoice. The notification of despatch date confers responsibility on the customer to satisfy the payment criteria. The customer is liable for any storage costs incurred by the vendor or third party. The enforcement of a claim for damages against the customer remains beyond question.
Transport cover will be charged for as stipulated on the invoice.
Transport costs incurred with the return of goods or parts to the vendor are the responsibility of the customer.

8) Delivery

a) In the eventuality that no other option is available, delivery will be made through UPS or RM / DPD (charge in delivery). The vendor is not responsible for the quality of the information provided regarding delivery. Any information provided is just and estimation. Only where delivery of an item is delayed by more than one week, for reasons other than those previously stipulated, can a customer terminate the contract. Permission to terminate the contract by the customer is only given subject to provision of at least one week’s written notice to the vendor.
b) Vendors are entitled to choose whether to deliver products as one shipment or stagger the deliveries. The cost of multiple deliveries can be additionally itemised in the invoice if required.
c) If an ordered item is not picked up from the sales outlet within four weeks of the confirmation of availability the vendor reserves the right to charge 0.5% of the gross purchase price per month, for each month, in storage charges, or store the item with a shipping company, for which the customer is responsible for the associated cost.

9) Refusal to pick up items

If the legally appropriate period for removal of items has been exceeded, and it has been established that the customer has refused to pick up or have the items delivered, the vendor has the right to terminate the sale and/or demand compensation for damages at the rate of 10% of the gross price of the items ordered, unless the customer can provide proof that a lower penalty should be applied.

10) Guarantee, Investigation and Penalty Obligations

The vendor guarantees that deliveries and services will be carried out as per the requirements – in so far as guarantees of that kind have been made – established either in writing, or in the product or advertising literature.
Business customers are required to contact the vendor by post or email, within three days of receipt of the goods regarding any clear faults. if not, the terms of the guarantee are invalidated.
Users are required provide written evidence within two months from the established date of breach of contract in relation to any clear faults. Successful resolution of such an issue is conditional on receiving written evidence. Eligibility to claim will cease two months after the established date of breach of contract in relation to any clear faults. This does not apply in circumstances where the vendor has maliciously concealed the established faults.
For business customers the guarantee period is set at two years from the established date of delivery of the goods purchased. For users the limitation period for claiming for clear faults is set at two years from the established date of delivery of the goods purchased. This does not apply in circumstances where the user has not provided full clarification of the fault to the vendor.
The business customer agrees that the product specifications are absolutely defined by the associated literature as provided by the manufacturer. Any statements, promotions or advertising provided by the manufacturer do not provide any absolute guarantee as the specific nature of the products available.
If the customer receives insufficient assembly instructions the vendor is required to provide a replacement only when the fault prohibits proper assembly of the product.
The customer does not preserve legal guarantees. Manufacturers’ guarantees in excess of two years in length are unaffected.

11) Liability Restrictions

If a clear breach of contract through negligence is proven, the liability for compensation by the vendor to the customer is limited to the accepted appropriate amount according to the previously established nature of the product. This also applies to small breaches of contract through negligence by the vendor’s legal representatives and associates. Only reasonable claims made by businesses with regards to clear breaches of contract by the vendor.
These established liability restrictions do not apply to customers claims regarding the manufacturer’s liability. Additionally, the vendor is not liable for any injury received, whether physical or otherwise, or if self inflicted.
Any claim for the damages by the customer becomes invalid if not received within one year of receipt of the item purchased. This does not apply to large claims in relation to any injury received, whether physical or otherwise, or if self inflicted.

12) Contract Fulfilment Location, Court of Jurisdiction Clause

The location of contract fulfilment between customers and the vendors is defined as Munich, Germany.
For any buyers representing a trade concern, Munich is the Court of Jurisdiction regarding any disputes. This also applies if buyers have no jurisdiction provision within Germany, or there is no record of residency when proceedings regarding a claim are instituted.
All arrangements must be confirmed in writing. This also applies to the termination of written contracts. Reversal of agreed arrangements is only possible if clarified in writing by the customer and confirmed in writing by the vendor.
Should any of the clauses stated within this agreement be or become unworkable, either partially in wholly, the remaining clauses contained within this agreement will remain unaffected. In this eventuality, any clauses which are partially or completely un-workable, will be amended to ensure they are brought up to date.

Bristol, 15 February 2006.